Chat Support

Job Category: Work From Home-Full Time 

Roles and Responsibilities:

• Handle customer queries primarily via web chat.
• Educate current customers and potential customers on products and services.
• Should be willing to handle customer escalations and calls when need persists.
• Achieve the KPI’S and objectives in the cadence set by the team.
• Building connection/rapport to personalize the chat conversation.
• Be an active and responsible team member in all aspects of work.

Workspace Requirements:

• Private workroom with the ambience to handle calls.
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
• Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).
• Power backup (if you have frequent power cut issues).

Requirements:

• 1-2 years of experience in chat or customer facing roles.
• Exceptional oral and written communication skills.
• Passion towards amazing customer experience.
• Excellent typing skills including speed and accuracy.
• Ability to multitask and manage multiple conversations simultaneously.
• Willing to work in rotational night shifts.
• Flexibility to work in night shifts.
• Good analytical and interpretational skills.
• Attention to detail.

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